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Forum Discussion

moreolivia's avatar
moreolivia
New member | Level 2
4 years ago

Account won’t Upgrade to Plus after App Store Renewal

I have been using Dropbox for years and this is the first time I’ve run into this problem. My account was downgraded because I couldn’t automatically renew. Finally got the money to renew and tr...
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cancellations
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  • moreolivia's avatar
    moreolivia
    4 years ago
    Just updating this in case anyone else is searching for a solution to the same problem.

    If you have purchased your plan through the App Store and Dropbox is not allowing you access to your account, go to Settings (the gear mark in the top right corner) and scroll down to Restore Purchases. This works from any device you are logged in to. I couldn’t open my iPhone app but I restored from my iPad and now everything is back to normal.

    Also if you need to contact Dropbox customer service, a DM on Twitter is probably the fastest, easiest way.

moreolivia's avatar
moreolivia
New member | Level 2
To add further insult to injury, when I tried to log out and log in again it wouldn’t even let me access my files without upgrading to a plan I ALREADY PAID FOR!
moreolivia's avatar
moreolivia
New member | Level 2
4 years ago
Just updating this in case anyone else is searching for a solution to the same problem.

If you have purchased your plan through the App Store and Dropbox is not allowing you access to your account, go to Settings (the gear mark in the top right corner) and scroll down to Restore Purchases. This works from any device you are logged in to. I couldn’t open my iPhone app but I restored from my iPad and now everything is back to normal.

Also if you need to contact Dropbox customer service, a DM on Twitter is probably the fastest, easiest way.

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