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GarryWP's avatar
GarryWP
Helpful | Level 6
2 years ago
Solved

Upgrading Database

My Dropbox app has been 'Upgrading Database...' for a number of hours today with the result that my colleagues can't see or access new files that I have worked on today because my sync is not up-to-date.

 

Could this be stuck or will it eventually upgrade?

 

Any advice appreciated!

desktop
Error Messages
sync
  • Marina's avatar
    Marina
    3 years ago

    Hola, MARIO13b:

     

    La forma más rápida de liberar espacio en tu disco duro es utilizar la opción de sincronización selectiva en la aplicación de escritorio.

     

    Las carpetas que desmarques desaparecerán el ordenador aunque quedarán a salvo en nuestros servidores y dejarán de ocupar espacio en tu disco.

     

    una vez que hayas liberado espacio en tu disco podrás también evitar que se llene el disco duro utilizando la opción de sincronización inteligente.

     

    ¡Saludos!

     

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  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there GarryWP, sorry to hear about this.

     

    Can you please let us know if you tried rebooting since you first noticed this?

     

    If you did and this persists, can you send us a screenshot so that we can have a  look too?

     

    Thanks so much! 

    • GarryWP's avatar
      GarryWP
      Helpful | Level 6
      2 years ago

      Hi Walter,

       

      yes have rebooted and the same message appears. One of my colleagues who logged on at the same time as me this morning had the same message but it only lasted about 2 hours. Screen shot attached.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        How many files are you syncing locally on your computer normally GarryWP? 

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My Dropbox app has been 'Upgrading Database...' for a number of hours today with the result that my colleagues can't see or access new files that I have worked on today because my sync is not up-to-date.

 

Could this be stuck or will it eventually upgrade?

 

Any advice appreciated!

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My Dropbox app has been 'Upgrading Database...' for a number of hours today with the result that my colleagues can't see or access new files that I have worked on today because my sync is not up-to-date.

 

Could this be stuck or will it eventually upgrade?

 

Any advice appreciated!

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Hi there GarryWP, sorry to hear about this.

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Can you please let us know if you tried rebooting since you first noticed this?

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If you did and this persists, can you send us a screenshot so that we can have a  look too?

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\n

Thanks so much! 

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Hi Walter,

 

yes have rebooted and the same message appears. One of my colleagues who logged on at the same time as me this morning had the same message but it only lasted about 2 hours. Screen shot attached.

 

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How many files are you syncing locally on your computer normally GarryWP? 

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