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erikssonsimon's avatar
erikssonsimon
Explorer | Level 3
2 months ago

Paying for Plus, but I have the Basic.

Hello,

I am paying for a Dropbox Plus, but I don’t have it when I log in, I only have Dropbox Basic. And I also cant find my files. 

I get the payment receipt to my email, which is the same email I use for dropbox. But it still says that I only have Dropbox Basic.

Heres my paypal payment.



This is how my account looks:

 



Billing
Payments
Plans
upgrades
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 months ago

    If you arent seeing the upgrade when logging in you almost certainly have upgraded the wrong account by mistake. Check what email the PayPal payment is linked to and try logging in to that one

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