You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

erikssonsimon's avatar
erikssonsimon
Explorer | Level 3
2 months ago

Paying for Plus, but I have the Basic.

Hello, I am paying for a Dropbox Plus, but I don’t have it when I log in, I only have Dropbox Basic. And I also cant find my files.  I get the payment receipt to my email, which is the same ema...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 months ago

If you arent seeing the upgrade when logging in you almost certainly have upgraded the wrong account by mistake. Check what email the PayPal payment is linked to and try logging in to that one

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 months ago

      You need to contact support for help then via www.dropbox.com/support. Note that you MUST do this while not logged in - so try and use an incognito window

      • erikssonsimon's avatar
        erikssonsimon
        Explorer | Level 3
        2 months ago

        Ok, ill try, thanks Mark

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