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Forum Discussion

scougs's avatar
scougs
Explorer | Level 3
11 months ago

Paying for a dropbox plus account but account has changed to basic

I am paying for a dropbox plus account via the App Store but my account is showing as Basic and I am now out of space.  When I try to upgrade I prevents me as I am paying for another dropbox account with the same ID

Clearly corrupted somehow.  Any help?

Billing
Payments
Plans
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi scougs, thanks for bringing this to our attention.

     

    Are you certain that this is the same email address as the one with the paid plan?

     

    Can you check on the mobile app and site to see if the account is upgraded? Do you see any payments on this page?

     

    This will help me to assist further!

    • scougs's avatar
      scougs
      Explorer | Level 3
      11 months ago

      Hi Jay

       

      Definitely the same mail address

      same problem with the mobile app but dropbox is on my mobile with this mail address under subscriptions.  Please see attached screenshot

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

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