You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

scougs's avatar
scougs
Explorer | Level 3
11 months ago

Paying for a dropbox plus account but account has changed to basic

I am paying for a dropbox plus account via the App Store but my account is showing as Basic and I am now out of space.  When I try to upgrade I prevents me as I am paying for another dropbox account ...
Billing
Payments
Plans
scougs's avatar
scougs
Explorer | Level 3

yes.  this is an active subscription that has been in place for years - next payment is due on Feb 7th

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hey scougs - sorry to jump in here, but have you tried restoring your purchases since you first noticed this? 

  • scougs's avatar
    scougs
    Explorer | Level 3
    11 months ago
    Thanks Walter
    Very helpful and it has resolved the problem
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Glad to hear that and thanks for keeping us in the loop too scougs 

       

      See you around the Community and take care! 

      • Jvh123's avatar
        Jvh123
        Explorer | Level 3
        7 months ago
        Have the same problem! Restorting purchase option gives Error409

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Related Content