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scougs's avatar
scougs
Explorer | Level 3
10 months ago

Paying for a dropbox plus account but account has changed to basic

I am paying for a dropbox plus account via the App Store but my account is showing as Basic and I am now out of space.  When I try to upgrade I prevents me as I am paying for another dropbox account ...
Billing
Payments
Plans
scougs's avatar
scougs
Explorer | Level 3

yes.  this is an active subscription that has been in place for years - next payment is due on Feb 7th

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey scougs - sorry to jump in here, but have you tried restoring your purchases since you first noticed this? 

  • scougs's avatar
    scougs
    Explorer | Level 3
    10 months ago
    Thanks Walter
    Very helpful and it has resolved the problem
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Glad to hear that and thanks for keeping us in the loop too scougs 

       

      See you around the Community and take care! 

      • Jvh123's avatar
        Jvh123
        Explorer | Level 3
        5 months ago
        Have the same problem! Restorting purchase option gives Error409

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