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Forum Discussion
scougs
11 months agoExplorer | Level 3
Paying for a dropbox plus account but account has changed to basic
I am paying for a dropbox plus account via the App Store but my account is showing as Basic and I am now out of space. When I try to upgrade I prevents me as I am paying for another dropbox account ...
- 11 months ago
Hey scougs - sorry to jump in here, but have you tried restoring your purchases since you first noticed this?
Jay
Dropbox Staff
Hi scougs, thanks for bringing this to our attention.
Are you certain that this is the same email address as the one with the paid plan?
Can you check on the mobile app and site to see if the account is upgraded? Do you see any payments on this page?
This will help me to assist further!
scougs
11 months agoExplorer | Level 3
Hi Jay
Definitely the same mail address
same problem with the mobile app but dropbox is on my mobile with this mail address under subscriptions. Please see attached screenshot
- Jay11 months agoDropbox Staff
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
- scougs11 months agoExplorer | Level 3
yes. this is an active subscription that has been in place for years - next payment is due on Feb 7th
- Walter11 months agoDropbox Staff
Hey scougs - sorry to jump in here, but have you tried restoring your purchases since you first noticed this?
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