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Forum Discussion
Paying for a dropbox plus account but account has changed to basic
I am paying for a dropbox plus account via the App Store but my account is showing as Basic and I am now out of space. When I try to upgrade I prevents me as I am paying for another dropbox account ...
Hey scougs - sorry to jump in here, but have you tried restoring your purchases since you first noticed this?
Hi Jay
Definitely the same mail address
same problem with the mobile app but dropbox is on my mobile with this mail address under subscriptions. Please see attached screenshot
Jay
Dropbox Staff
Dropbox StaffDo you see any confirmed payments (with an invoice and receipt) on this page on your account?
yes. this is an active subscription that has been in place for years - next payment is due on Feb 7th
- Walter
Hey scougs - sorry to jump in here, but have you tried restoring your purchases since you first noticed this?
- Thanks Walter
Very helpful and it has resolved the problem
