We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

scougs's avatar
scougs
Explorer | Level 3
10 months ago

Paying for a dropbox plus account but account has changed to basic

I am paying for a dropbox plus account via the App Store but my account is showing as Basic and I am now out of space.  When I try to upgrade I prevents me as I am paying for another dropbox account ...
Billing
Payments
Plans
scougs's avatar
scougs
Explorer | Level 3

Hi Jay

 

Definitely the same mail address

same problem with the mobile app but dropbox is on my mobile with this mail address under subscriptions.  Please see attached screenshot

 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

  • scougs's avatar
    scougs
    Explorer | Level 3
    10 months ago

    yes.  this is an active subscription that has been in place for years - next payment is due on Feb 7th

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey scougs - sorry to jump in here, but have you tried restoring your purchases since you first noticed this? 

      • scougs's avatar
        scougs
        Explorer | Level 3
        10 months ago
        Thanks Walter
        Very helpful and it has resolved the problem

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions