You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
erikssonsimon
3 months agoExplorer | Level 3
Paying for Plus, but I have the Basic.
Hello, I am paying for a Dropbox Plus, but I don’t have it when I log in, I only have Dropbox Basic. And I also cant find my files. I get the payment receipt to my email, which is the same ema...
Mark
Super User II
If you arent seeing the upgrade when logging in you almost certainly have upgraded the wrong account by mistake. Check what email the PayPal payment is linked to and try logging in to that one
erikssonsimon
3 months agoExplorer | Level 3
Its both the same email [personal information removed per the Community's Guidelines]
- Mark3 months agoSuper User II
You need to contact support for help then via www.dropbox.com/support. Note that you MUST do this while not logged in - so try and use an incognito window
- erikssonsimon3 months agoExplorer | Level 3
Ok, ill try, thanks Mark
- erikssonsimon3 months agoExplorer | Level 3
Where exactly im just ending up in a loop of clicks and links and this freaking chatbot that cant help me
- Megan3 months agoDropbox Staff
Hey erikssonsimon, thanks for posting here!
I created an email on my end for you. I'll be happy to see you there!
Thanks!
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