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Forum Discussion

DS Griff's avatar
DS Griff
Explorer | Level 3
2 years ago

Paid for Plus Plan but Account Didn't Upgrade

Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?
Billing
Dropbox Plus
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upgrades
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi DS Griff, thanks for bringing this to our attention.

     

    According to your bank statement, were you charged by Google Play?

     

    Is the email address on the Dropbox mobile app the same as the one you're logged into on the site now?

     

    This will help me to assist further!

    • murtazadfs52's avatar
      murtazadfs52
      Explorer | Level 3
      2 years ago

      Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?

    • DS Griff's avatar
      DS Griff
      Explorer | Level 3
      2 years ago
      Thanks for getting back to me. Yes, I received messages that my account has been charged from both Google and my bank. And yes, this is the same email as my Dropbox account
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        DS Griff, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

    • Najiee 's avatar
      Najiee
      Explorer | Level 3
      2 years ago
      I am having the same issue and there is no direct way to contact support... Or a human. Please help. This is disrupting work flow for my business.
      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi murtazadfs52 & Najiee , I hope you're doing well! 

         

        Can I send you an email, in order for us to have a closer look into this? 

         

        Let me know! 

    • murtazadfs52's avatar
      murtazadfs52
      Explorer | Level 3
      2 years ago

      I want an answer where my money is gone. Done the payment but not upgraded yet. 
      Please do Something 
      i can not find any way to solve 
       
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi murtazadfs52, did you upgrade via the site or the Dropbox mobile app?

         

        According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

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