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Forum Discussion

DS Griff's avatar
DS Griff
Explorer | Level 3
2 years ago

Paid for Plus Plan but Account Didn't Upgrade

Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advi...
Billing
Dropbox Plus
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upgrades
murtazadfs52's avatar
murtazadfs52
Explorer | Level 3

I want an answer where my money is gone. Done the payment but not upgraded yet. 
Please do Something 
i can not find any way to solve 
 
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi murtazadfs52, did you upgrade via the site or the Dropbox mobile app?

 

According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

  • murtazadfs52's avatar
    murtazadfs52
    Explorer | Level 3
    2 years ago

    I upgrade from the website. payment was done by google pay 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi murtazadfs52. 

       

      When checking your bank statement, does the transaction appear as completed or pending?

       

      Also, after upgrading your account, did you receive a confirmation for your upgrade to your email address? If yes, was it sent to the same email address as the one showing here?

      • murtazadfs52's avatar
        murtazadfs52
        Explorer | Level 3
        2 years ago

        it showing complete. Please do something i really facing a problem 

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