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Forum Discussion

DS Griff's avatar
DS Griff
Explorer | Level 3
2 years ago

Paid for Plus Plan but Account Didn't Upgrade

Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advi...
Billing
Dropbox Plus
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upgrades
DS Griff's avatar
DS Griff
Explorer | Level 3
Thanks for getting back to me. Yes, I received messages that my account has been charged from both Google and my bank. And yes, this is the same email as my Dropbox account
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

DS Griff, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • DS Griff's avatar
    DS Griff
    Explorer | Level 3
    2 years ago

    Jay Yes please, that would be great

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks, I've sent you an email, feel free to reply to it when you get a chance!

      • DS Griff's avatar
        DS Griff
        Explorer | Level 3
        2 years ago
        Thanks, I've sent you a reply. Please take a look at your convenience.

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