You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Old Email that No longer exists linked to subscription account
Hi! I probably should have caugh this a lot sooner, but I have a Dropbox account linked to an old work email address that has been gone since 2019. I realized today that I got an annual charge. I t...
Thanks, Nancy! It's directly from Dropbox. I do have access to the account via the app in my ipad (looks like I'm logged in), but I can't navigate to the account settings and cancel the subscription, update the email address. I sent an email support request last night from that as well and asked them to not use my associated email but the one that I do use normally and that is already associated to a free dropbox account. Please let me know how we might resolve this?
Thank you, Nancy.
Rich
Super User II
Super User II
anacoreas wrote:
I sent an email support request last night ..
Do you have a ticket number? If so, reply with it here.
If not, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
