You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BrianC1's avatar
BrianC1
Explorer | Level 3
3 years ago

Not getting the Professional Plan I paid for

I paid for the Professional plan yet still shows up as Basic and only 2GB vs the Professional of 2TB. Since my account says basic I can't request for an actual agent outside of sales that can actual...
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  • Nancy's avatar
    Nancy
    3 years ago

    Hi again, BrianC1! Thanks for the extra info. 

     

    If you want, I can open a ticket for you instead and look into your account directly, so that we can get this sorted. 

     

    Let me know if that’s OK, and I can message you to the email address that’s linked to your forum profile here.

BrianC1's avatar
BrianC1
Explorer | Level 3

Hannah,

 

 

$199.00

Will appear on your Nov 6 statement as DROPBOX*[removed per Community Guidelines] SAN FRANCISCO CA

This is what appeared on my statement and was paid.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi again, BrianC1! Thanks for the extra info. 

 

If you want, I can open a ticket for you instead and look into your account directly, so that we can get this sorted. 

 

Let me know if that’s OK, and I can message you to the email address that’s linked to your forum profile here.

  • BrianC1's avatar
    BrianC1
    Explorer | Level 3
    3 years ago

    Yes, that would be great.

    Thanks!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      You’re all set, BrianC1! I’ve just logged a ticket for you, so please reply back to it when you’ve got some free time. 

       

      Cheers.

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