You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

BrianC1's avatar
BrianC1
Explorer | Level 3
3 years ago

Not getting the Professional Plan I paid for

I paid for the Professional plan yet still shows up as Basic and only 2GB vs the Professional of 2TB. Since my account says basic I can't request for an actual agent outside of sales that can actual...
Billing
Dropbox Pro
Payments
Plans
upgrades
  • Nancy's avatar
    Nancy
    3 years ago

    Hi again, BrianC1! Thanks for the extra info. 

     

    If you want, I can open a ticket for you instead and look into your account directly, so that we can get this sorted. 

     

    Let me know if that’s OK, and I can message you to the email address that’s linked to your forum profile here.

BrianC1's avatar
BrianC1
Explorer | Level 3
3 years ago

Still need a response

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey BrianC1, sorry to see you're having trouble with your subscription.

     

    How did you upgrade your account? Through our mobile app (with iTunes/GooglePlay) or directly through our website?

     

    This info will allow me to assist you further.

     

    Thanks.

    • BrianC1's avatar
      BrianC1
      Explorer | Level 3
      3 years ago

      Hi Hannah,

       

      Direct through website.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hello from me as well, BrianC1!

         

        If you check your bank statement, does the transaction appear as pending or has it gone through? Did you receive a confirmation by Dropbox, after upgrading your account?

         

        Finally, is it possible that you could have a second Dropbox account, under a different email address, which could have been upgraded instead?

         

        Keep me updated.

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