We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Bronwenc's avatar
Bronwenc
Explorer | Level 3
24 days ago

My refund shows in PayPal but it hasn't come through to my bank account

I was issued a refund from my plan ( as I chose not to go ahead with current subscription) . PayPal shows this refund but it has not come through to my bank account. Refund was made 15 August
cancellations
Refunds
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Bronwenc, thanks for joining the Dropbox Community.

 

Was the refund issued by our team or did you request it through PayPal?

 

If you contacted our support team, can you give us your ticket number?

 

Also, have you reached out to PayPal or your bank, to see if the money is withheld for some reason?

 

Let me know.

Bronwenc's avatar
Bronwenc
Explorer | Level 3
24 days ago
Hi Hannah thanks for getting back to me. Refund was issued by your team. It shows in my PayPal account but there is no way to contact PayPal . The only contact I had directed me to here. Bank has no reason for it to be delayed. Other refunds have come through without an issue.
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    24 days ago

    Thanks for the update here.

     

    Can you please give us the ticket number for your communication with our support team, so we take a look, Bronwenc?

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!