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Forum Discussion
Lost email of a paid account and I need to cancel the subscription
I need to talk to someone in Dropbox.
I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they say that it has been excluded years ago when I went out of the organization - it was my university email.
I also have another account without a plan using my personal email.
I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they say that it has been excluded years ago when I went out of the organization - it was my university email.
I also have another account without a plan using my personal email.
Dropbox still charges me the plan regarding my lost university email and I NEED to solve this problem, but it is IMPOSSIBLE to talk to anyone in Dropbox using muy non-paid account. And all solutions I found needed to login in my lost account.
I need to cancel the plan, and/or transfer the plan to my other account, and/or recover my access without accessing my lost email.
I need to cancel the plan, and/or transfer the plan to my other account, and/or recover my access without accessing my lost email.
It is urgent and I need support - I pay for it in my account linked to my lost email.
- Rich
Super User II
VCB1 wrote:
I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore.You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
I have tried it. Without success. I need to talk to someone in Dropbox, once my plan allows it and my case is a completely rare situation.
