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Forum Discussion

VCB1's avatar
VCB1
Explorer | Level 3
4 months ago

Lost email of a paid account and I need to cancel the subscription

I need to talk to someone in Dropbox. I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they sa...
cancellations
VCB1's avatar
VCB1
Explorer | Level 3

I have tried it. Without success. I need to talk to someone in Dropbox, once my plan allows it and my case is a completely rare situation. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey VCB1 - sorry to hear you're having issues with this.

 

May we reach out via email to the email address that's linked to your Community profile, in order to investigate further? 

  • VCB1's avatar
    VCB1
    Explorer | Level 3
    4 months ago

    Yes. You can reach me using my personal email linked to the commmunity. I need that someone of you contact and suport me.

    ASAP.

    Thank you.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      4 months ago

      Hey VCB1! I was looking into our system and I can see you’ve already reached our support team. As soon as they’ve reviewed your request, they’ll reply back to you and further assist. I’ve also left them an internal note on your behalf.

      • VCB1's avatar
        VCB1
        Explorer | Level 3
        4 months ago
        Nobody is in contact with me.
        I need support ASAP, onde you STILL charge me.

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