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VCB1's avatar
VCB1
Explorer | Level 3
4 months ago

Lost email of a paid account and I need to cancel the subscription

I need to talk to someone in Dropbox. I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they sa...
cancellations
Rich's avatar
Rich
Icon for Super User II rankSuper User II
VCB1 wrote:
I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

VCB1's avatar
VCB1
Explorer | Level 3
4 months ago

I have tried it. Without success. I need to talk to someone in Dropbox, once my plan allows it and my case is a completely rare situation. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey VCB1 - sorry to hear you're having issues with this.

     

    May we reach out via email to the email address that's linked to your Community profile, in order to investigate further? 

    • VCB1's avatar
      VCB1
      Explorer | Level 3
      4 months ago

      Yes. You can reach me using my personal email linked to the commmunity. I need that someone of you contact and suport me.

      ASAP.

      Thank you.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Hey VCB1! I was looking into our system and I can see you’ve already reached our support team. As soon as they’ve reviewed your request, they’ll reply back to you and further assist. I’ve also left them an internal note on your behalf.

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