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Forum Discussion

cmssilva's avatar
cmssilva
New member | Level 2
5 months ago

I want to cancel my Dropbox Sign Essentials plan, but I can't as I'm on Basic?

Good morning, Today, I received an e-mail stating that if I don't cancel my Dropbox Sign Essentials plan, I will be charged 160 euros.  However, going into my account, if I go to Settings, I don'...
cancellations
FAQ
  • Jay's avatar
    Jay
    5 months ago

    Hi cmssilva, thanks for bringing this to our attention.

     

    Are you certain that you're signed into the correct Dropbox account? Do you see any confirmed payments (with an invoice and receipt) on this page on your account?


    Could you use the card lookup tool to see if you signed up under a different email address?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Hi cmssilva, thanks for bringing this to our attention.

 

Are you certain that you're signed into the correct Dropbox account? Do you see any confirmed payments (with an invoice and receipt) on this page on your account?


Could you use the card lookup tool to see if you signed up under a different email address?

 

This will help me to assist further!

  • cmssilva's avatar
    cmssilva
    New member | Level 2
    5 months ago

    Hello Jay, I was able to fix the issue.
    Thank you for the quick reply.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      No worries, glad to have helped out!

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