We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
AlickH
22 days agoNew member | Level 2
How can I cancel a recurring payment to Dropbox?
I downgraded my Dropbox account a month or so ago from Plus to Basic as I retired from work and no longer needed it. However, the monthly payment is still being taken from my account by Dropbox. As i...
Jay
22 days agoDropbox Staff
Hi AlickH, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
- AlickH22 days agoNew member | Level 2
Thanks. I clicked the link and unsurprisingly it didn't work as you suggested as I didn't get a ticket ID but I did get an acknowledgement that my query would be answered in 1-2 days. I'm mildly hopeful I might get a positive outcome so long as it doesn't involve another @#€*%&! robot!
- AlickH22 days agoNew member | Level 2
Hello again. I have a ticket ID come through on an acknowledgement email. The number is #24407619
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!