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Forum Discussion

super23's avatar
super23
Explorer | Level 4
5 months ago

No email after cancelling Dropbox Professional & wish to remove payment method from my account.

Hello, I recently cancelled my Dropbox professional trial, but did not receive an email confirming the cancellation. I followed the chatbot's suggestion of checking my spam folder and resetting my pa...
  • Megan's avatar
    5 months ago

    Hey super23, thanks for posting here! 

     

    If you checked and the account mentions you're using a Basic plan, that means your trial has already been downgraded.

     

    Meaning, you're no longer part of the Professional trial, and the billing info have been removed from our system.

     

    Let me know if you need anything else!

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