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Forum Discussion

VCB1's avatar
VCB1
Explorer | Level 3
4 months ago

Lost email of a paid account and I need to cancel the subscription

I need to talk to someone in Dropbox. I have an account with a plan that I pay, but I cannot access it because the email does not exist anymore. I have already tried to contact the ESP and they sa...
cancellations
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey VCB1, I checked and it seems that both of these tickets were automatically spammed by our system. 

 

However, there's a different ticket that you've managed to open in Portuguese. I've informed and shared info on the email itself, and an agent will be with you shortly.  

VCB1's avatar
VCB1
Explorer | Level 3
4 months ago
I am still waiting for a contact or a solution. My creditcard has already charged me, and I need to solve this ASAP. You should consider this urgent.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey VCB1. I just logged a new ticket for you to the email address you see here. 

     

    Please check it and reply to me when you can.

    • VCB1's avatar
      VCB1
      Explorer | Level 3
      4 months ago

      I just answered the email you sent to me. 

      • VCB1's avatar
        VCB1
        Explorer | Level 3
        4 months ago

        Any news, Nancy ?

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