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Forum Discussion

cedricm256's avatar
cedricm256
New member | Level 2
5 months ago

I've been paying for a Dropbox Plus account but my account is Basic, why?

I've been paying for Dropbox Plus account for awhile and just noticed that my account type is still basic. I have basically ran out of storage because my account type isn't correct. How do I fix this issue?

Billing
FAQ
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    5 months ago

    Could you try these steps to associate that payment to your Dropbox account?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi cedricm256, thanks for bringing this to our attention.

     

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

    Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Could you try these steps to associate that payment to your Dropbox account?

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