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Forum Discussion
I've been paying for a Dropbox Plus account but my account is Basic, why?
I've been paying for Dropbox Plus account for awhile and just noticed that my account type is still basic. I have basically ran out of storage because my account type isn't correct. How do I fix this...
Could you try these steps to associate that payment to your Dropbox account?
Jay
Dropbox Staff
Dropbox StaffHi cedricm256, thanks for bringing this to our attention.
Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
This will help me to assist further!
Jay, I have a receipt through Apple.
- Jay
Could you try these steps to associate that payment to your Dropbox account?
Thanks Jay
