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Forum Discussion

KHZe's avatar
KHZe
Explorer | Level 3
2 years ago

I've been charged 4 times for a subscription

I am absolutely mortified by the horrible customer service of Dropbox. They managed to withdraw the subscription fee four times (!) from my credit card, and claim they've only made two withdrawals. I...
cancellations
Payments
Refunds
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi KHZe, thanks for bringing this to our attention.

 

Were you charged on multiple occasions according to this page?

 

Do you have a ticket ID from when you contacted the Dropbox support team?

 

This will help me to assist further.

  • KHZe's avatar
    KHZe
    Explorer | Level 3
    2 years ago

    Yes, I have been charged four times and refunded twice (at a worse exchange rate). The response from Dropbox was that I'd only been charged two times, while according to the bank statement (and the bank itself, which I've called multiple times, and which advice me to report Dropbox) I've been charged four times. The ticket number is #22719371

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey KHZe, thanks for the additional info and the screenshots.

       

      I can see you're already in contact with our specialists, so they'll be the ones who will be able to figure this out.

       

      I've passed your comments here to them and any additional info you have, please forward it to them, so they can assist you further.

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