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Forum Discussion

ron23's avatar
ron23
New member | Level 2
2 months ago

I was charged yearly but thought I was signed up to pay monthly

Helo,   I was charged yearly and i thought i was set up to be charged per month. i urgently need to change this on my account and see if i can get refunded and only pay the monthly fee. the accou...
cancellations
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi there ron23 - sorry to hear about this.

 

Did you try getting in contact with our support team directly for further assistance through this page? They'd be better equipped to help further with account specific information.

 

If you did and got a ticket number, please share it with us here, so that we can look it up in our system.

 

Thanks!

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