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Forum Discussion
I wanted to change my billing plan to yearly, but accidentally created a new account instead.
I've been successfully using Dropbox for years now with a monthly billing plan. Lately I saw some offers, that paying yearly is obviously a bit cheaper and wanted to change that. It was a nightmare and I couldnt figure it out. When I got to the page where it was explained, it said since I purchased it over Google Play, I should go there for that. There I couldnt find anything either and the Support at Google also said I should try again in Dropbox.
Then I thought I found it and "changed" it but accidentally made a whole NEW account with "@googlemail.com" instead of my usual "@gmail.com" address. Which is bad enough that that is even possible...
I obviously cancelled it right away, but it now states that the new account will be cancelled in January 2026.
I don‘t want to cancel my old account and migrate everything, since I have some folders shared etc and I JUST WANT TO SPEAK TO SOMEONE WHO CAN HELP ME! It's honestly been a terrible user experience and I feel like I can't do ANYTHING. The support center is really bad and there is not even a mail support I can contact (Even though I use Dropbox Plus and there should be, but it's nowhere to be found...)
Can someone please help me?
- Nancy
Dropbox Staff
I’m sorry to hear this happened, 003lili.
If your old Dropbox account was upgraded via Google Play, then you’d need to cancel your current plan, wait till the account has been downgraded at the end of the billing cycle and then, upgrade again with the billing cycle of your choice. Here’s how you can do this.
In case you face any issues along the way, please send me a screenshot of what you see.
After that, we can also look at the new account that was set up and upgraded in the meantime.
Keep me in the loop for any updates.
Hey Nancy!
Thanks for your reply. Will this affect my Data in any way? Should I make a Backup Copy beforehand?- Nancy
No problem, 003lili! The downgrade shouldn’t affect your files; the only thing that’ll happen, if you go over-quota, is that you won't be able to upload new files and syncing will pause on your linked devices until you upgrade your account once again.
Can we also log a ticket for you to look into your new account? We can contact you to the email address you see here.
