You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

julia3579's avatar
julia3579
Explorer | Level 3
3 months ago

I accidentally deleted my file and it's not in my deleted items folder

I accidentally deleted the wrong file this morning and I really need it back, because it had important comments on it. It's not in my recently deleted items folder, even though I did not select to permanently delete it. When I went to go see what I was prompted with, all it said was "Delete from this folder." I've never had any trouble recovering a file, so I have no clue where this one went. 

Delete
Restore
  • Hannah's avatar
    Hannah
    3 months ago

    Hey julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hey julia3579 - sorry to hear about your missing file.

     

    Could you have a look at your events page and let me know if you can find any signs of it?

     

    Also, were you the owner of the file or was it a shared one perhaps?

     

    Let us know more and we'll take it from there, Julia. 

    • julia3579's avatar
      julia3579
      Explorer | Level 3
      3 months ago

      Hi Walter, 

       

      I was able to find the file on the events page; thank you for providing me with the link because I was having trouble finding it. Does it fully restore everything, including comments? I think there may have been comments on the pdf file, but if there were, they weren't restored (not sure if it was the right version).

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Hey julia3579, I just tested it on my end, and the comments I made on a file, were back, when I restored it, so you should be good to go.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!