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Forum Discussion
Cannot permanently delete a file I accidentally uploaded to work dropbox
I accidentally uploaded a sensitive folder to my work dropbox and while I was able to delete it, I am not able to permanently delete it. I enter my password and nothing happens when I hit OK. The folder is still there.
I need to remove it before work starts for the security of my accounts and information; I have passwords and stuff in it. The file is still available for restoring. I am afraid of a data leak and need to prevent anyone from being able to see it.
How do I permanently delete the folder quickly, before anyone gets to it?
Hi kurioshopp, thanks for bringing this to our attention.
It's possible that the team admin has disabled the option to permanently delete files on the Dropbox Business team.
Do you see the option to permanently delete the file on the deleted files page?
This will help me to assist further!
- Jay
Dropbox Staff
Hi kurioshopp, thanks for bringing this to our attention.
It's possible that the team admin has disabled the option to permanently delete files on the Dropbox Business team.
Do you see the option to permanently delete the file on the deleted files page?
This will help me to assist further!
I see the option to permanently delete on that page, yes. It is visible when any folders or files are checked.
- Jay
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Jay, your hunch was correct here. Team admin had disabled the ability to permanently delete files. I was able to find this out by asking an admin later and got them to help me delete the files. The folder of concern was empty so I didn't successfully upload any of its contents; which alleviated my concern.
- Jay
Thanks for getting back to us! I'm glad to hear you were able to resolve this on your end.
Enjoy your week ahead!
