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Forum Discussion
I accidentally linked two separate Business teams
Hi all, I'm afraid I mistakenly linked two business teams or accounts when accepting a shared folder. I can't seem to find any information on unlinking the two teams. These are two separate businesses and must be unlinked. Thank you in advance!
tobesharon wrote:
... is this the only way to remedy the issue? ... Dropbox support cannot do anything?
No, they can't. Only the team admin is able to perform these steps.
- Walter
Dropbox Staff
Hey tobesharon - sorry to hear you're having issues with this.
Could you please let us know where exactly you're spotting the connection of the accounts and clarify what plan you're on both of the accounts?
Any additional information or screenshots are more than welcome!
Hi Walter thanks for the reply. Can you please email [removed per the Dropbox Community Guidelines] so I can share screenshots with you? The other account is not mine so I don't want to post their information. Appreciate the support!
- Hannah
Hey tobesharon, sorry to jump in here.
Before we send you an email, would you mind checking whether you've accepted an invitation to join a Dropbox Business team with the account you were previously logged in to?
Which plan do you see that you're currently on, if you go to your account settings here?
And is it possible to send us a screenshot of the invitation you accepted?
You can edit out any sensitive/personal info from the screenshot, before uploading it, of course.
