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Forum Discussion

nannet's avatar
nannet
Explorer | Level 3
2 months ago

I upgraded my Dropbox via my phone, but the payment is not linked to my account

I upgraded my Dropbox via my phone, but the payment is not linked to my account. What can I do to link the payment to my Dropbox account?
Billing
Dropbox Plus
Payments
Plans
upgrades
nannet's avatar
nannet
Explorer | Level 3
2 months ago

the support page doesn't help. I cannot send an email, because the system has not registered my upgrade. My basic subscription does not allow contact. The payment was made via a bank transfer. The connection with my dropbox account had not been made.

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi nannet, I just sent you an email, in order for us to have a closer look into this.

     

    I'll see you there! 

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