I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening.
The error message says - (Screenshot attached) Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following info for help (This link opens a text file with the error code pasted below).
If anyone knows the solution, please help. I tried installing an old stable build, tried the most recent build, did not work.
Also, the Dropbox folder although located in the "Cloud Storage" folder, does not show up on "Locations" anymore - which it did for the last 2-3 days after the upgrade.
Sincerely,
Sejuti
bn.BUILD_KEY: Dropbox bn.VERSION: 166.3.2891 bn.constants.WINDOWS_SHELL_EXT_VERSION: 59 bn.is_frozen: True machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30 pid: 7411 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/raf1' appdata: '/Users/raf1/.dropbox/instance1' real_path='/Users/raf1/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=80 dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox' real_path='/Users/raf1/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File "dropbox/client/main.pyc", line 5154, in _setup_root_for_account File "dropbox/sync_root/helpers.pyc", line 481, in get_root_for_account File "dropbox/foundation/futures/basic.pyc", line 853, in result File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
Go to your profile and activate Two Factor authentication.
Try to log again in the device/app you want, After provide the password it should ask for the security code just generated, provide it and you will be good to go.
That's the only sollution so far and was provided by the community, not even the Dropbox support although is a long time subject.
Message calling the attention addresed to Dropbox Customer service Team
In this sense dropbox support should be more proactive and add a message at the end of the reset password notification e-mail and also to the FAQ.
That would reduce the ammount of tickets open on your side, customers will be self served and the forum won't be populated with long tail and spread messages regarding an issue that could be easily solved.
The one posted above is what I received after trying to install other versions available under "Desktop Client build" listings. I have gone back and forth trying to install old and new versions. But none of them solved the issue.
Sincerely,
Sejuti
bn.BUILD_KEY: Dropbox bn.VERSION: 165.4.4300 bn.constants.WINDOWS_SHELL_EXT_VERSION: 59 bn.is_frozen: True machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30 pid: 1959 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/raf1' appdata: '/Users/raf1/.dropbox/instance1' real_path='/Users/raf1/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=80 dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox' real_path='/Users/raf1/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File "dropbox/client/main.pyc", line 5150, in _setup_root_for_account File "dropbox/sync_root/helpers.pyc", line 481, in get_root_for_account File "dropbox/foundation/futures/basic.pyc", line 853, in result File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee." UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
Thanks SO MUCH for your post. I was having the same issue. I did what you said. Reinstall worked.
I did have to dig around a bit to find the community post you were referencing. I never found the exact one but I found something else online that seemed to do the trick to help me clear out cached files. If you have the link to that community post, it might make it easier for my next computer (I have to do this on 2 of them).
File "dropbox/client/main.pyc", line 5196, in _setup_root_for_account
File "dropbox/sync_root/helpers.pyc", line 511, in get_root_for_account
File "dropbox/foundation/futures/basic.pyc", line 853, in result
File "dropbox/sync_root/handlers/macos/file_provider.pyc", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b578db89-c49e-459f-adfa-1a2775acb6ae’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b578db89-c49e-459f-adfa-1a2775acb6ae’.}
File "desktop/dropbox/client/main.py", line 5315, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 511, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/cfeae1ca-59a4-4ba6-aa7a-a345f6f9356c’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/cfeae1ca-59a4-4ba6-aa7a-a345f6f9356c’.}
I found people having an issue with a similar error message, but mine doesn't mention permissions. That said, in the .txt file, the final line says "Permission denied".
Basically I've completely removed (via the advanced reinstall) Dropbox and re-installed it and am still getting the same error message after logging the Mac Desktop App into my account.
The message reads the following:
Couldn't start Dropbox.
This may be a temporary error. Please restart Dropbox.
For more information, click the help button.
And then there's a .txt file with the following content:
bn.BUILD_KEY: Dropbox bn.VERSION: 179.4.4985 bn.constants.WINDOWS_SHELL_EXT_VERSION: 62 bn.is_frozen: True machine_id: b1d61806-f812-5ba2-982c-336b2cd2afc7 pid: 866 ppid: 1 uid: 503 user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=503, pw_gid=20, effective_user_info: pwd.struct_passwd euid: 503 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/***' appdata: '/Users/***/.dropbox/instance1' real_path='/Users/***/.dropbox/instance1' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 dropbox_path: '/Users/***/Dropbox' real_path='/Users/***/Library/CloudStorage/Dropbox' mode=0o40755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' real_path='/private/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 835, in wrapper File "desktop/dropbox/client/main.py", line 6538, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6063, in _init_components_for_account File "desktop/dropbox/client/main.py", line 5986, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__ File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__ File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__ File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
You mentioned you've already performed the steps to an advanced re-install. In that case, can I send you an email in order for us to have a closer look into this?
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Hello everyone!
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I am using Mac OS Monterey 12.6.2
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I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening.
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The error message says - (Screenshot attached) Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following info for help (This link opens a text file with the error code pasted below).
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If anyone knows the solution, please help. I tried installing an old stable build, tried the most recent build, did not work.
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Also, the Dropbox folder although located in the \"Cloud Storage\" folder, does not show up on \"Locations\" anymore - which it did for the last 2-3 days after the upgrade.
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Sincerely,
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Sejuti
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bn.BUILD_KEY: Dropbox bn.VERSION: 166.3.2891 bn.constants.WINDOWS_SHELL_EXT_VERSION: 59 bn.is_frozen: True machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30 pid: 7411 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/raf1' appdata: '/Users/raf1/.dropbox/instance1' real_path='/Users/raf1/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=80 dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox' real_path='/Users/raf1/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 5154, in _setup_root_for_account File \"dropbox/sync_root/helpers.pyc\", line 481, in get_root_for_account File \"dropbox/foundation/futures/basic.pyc\", line 853, in result File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
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","body@stringLength":"5040","rawBody":"
Hello everyone!
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I am using Mac OS Monterey 12.6.2
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I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening.
\n
\n
The error message says - (Screenshot attached) Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following info for help (This link opens a text file with the error code pasted below).
\n
\n
If anyone knows the solution, please help. I tried installing an old stable build, tried the most recent build, did not work.
\n
Also, the Dropbox folder although located in the \"Cloud Storage\" folder, does not show up on \"Locations\" anymore - which it did for the last 2-3 days after the upgrade.
\n
\n
Sincerely,
\n
Sejuti
\n
\n
\n
\n
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 166.3.2891 bn.constants.WINDOWS_SHELL_EXT_VERSION: 59 bn.is_frozen: True machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30 pid: 7411 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/raf1' appdata: '/Users/raf1/.dropbox/instance1' real_path='/Users/raf1/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=80 dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox' real_path='/Users/raf1/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 5154, in _setup_root_for_account File \"dropbox/sync_root/helpers.pyc\", line 481, in get_root_for_account File \"dropbox/foundation/futures/basic.pyc\", line 853, in result File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
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Below is the original message from this morning.
The one posted above is what I received after trying to install other versions available under \"Desktop Client build\" listings. I have gone back and forth trying to install old and new versions. But none of them solved the issue.
Sincerely,
Sejuti
bn.BUILD_KEY: Dropbox bn.VERSION: 165.4.4300 bn.constants.WINDOWS_SHELL_EXT_VERSION: 59 bn.is_frozen: True machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30 pid: 1959 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/raf1' appdata: '/Users/raf1/.dropbox/instance1' real_path='/Users/raf1/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=80 dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox' real_path='/Users/raf1/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 5150, in _setup_root_for_account File \"dropbox/sync_root/helpers.pyc\", line 481, in get_root_for_account File \"dropbox/foundation/futures/basic.pyc\", line 853, in result File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
The one posted above is what I received after trying to install other versions available under \"Desktop Client build\" listings. I have gone back and forth trying to install old and new versions. But none of them solved the issue.
Sincerely,
Sejuti
bn.BUILD_KEY: Dropbox bn.VERSION: 165.4.4300 bn.constants.WINDOWS_SHELL_EXT_VERSION: 59 bn.is_frozen: True machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30 pid: 1959 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/raf1' appdata: '/Users/raf1/.dropbox/instance1' real_path='/Users/raf1/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=80 dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox' real_path='/Users/raf1/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 5150, in _setup_root_for_account File \"dropbox/sync_root/helpers.pyc\", line 481, in get_root_for_account File \"dropbox/foundation/futures/basic.pyc\", line 853, in result File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
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Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
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Thanks SO MUCH for your post. I was having the same issue. I did what you said. Reinstall worked.
I did have to dig around a bit to find the community post you were referencing. I never found the exact one but I found something else online that seemed to do the trick to help me clear out cached files. If you have the link to that community post, it might make it easier for my next computer (I have to do this on 2 of them).
Thanks SO MUCH for your post. I was having the same issue. I did what you said. Reinstall worked.
I did have to dig around a bit to find the community post you were referencing. I never found the exact one but I found something else online that seemed to do the trick to help me clear out cached files. If you have the link to that community post, it might make it easier for my next computer (I have to do this on 2 of them).
Thanks again!
Jane
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When I opened the app, it prompts me this error, and immediately shuts itself down:
I use MacOS Ventura 13.3. I tried reinstalling the app, yet it did not work.
Here is the error I got:
This may be a temporary error. Please restart Dropbox.
File \"dropbox/client/main.pyc\", line 5196, in _setup_root_for_account
File \"dropbox/sync_root/helpers.pyc\", line 511, in get_root_for_account
File \"dropbox/foundation/futures/basic.pyc\", line 853, in result
File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b578db89-c49e-459f-adfa-1a2775acb6ae’.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/b578db89-c49e-459f-adfa-1a2775acb6ae’.}
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:672905_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:1709715":{"__typename":"User","id":"user:1709715","uid":1709715,"login":"Malpani","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-05-30T00:01:05.749-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-5.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:1709715"},"ModerationData:moderation_data:687671":{"__typename":"ModerationData","id":"moderation_data:687671","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:696151":{"__typename":"User","id":"user:696151","uid":696151,"login":"Hannah","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-06T05:40:55.211-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS02OTYxNTEtMjU5NjJpMDlGNjgyRDEzNUY3MzQ1RQ"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:696151"},"ForumReplyMessage:message:687671":{"__typename":"ForumReplyMessage","uid":687671,"id":"message:687671","revisionNum":1,"author":{"__ref":"User:user:1709715"},"readOnly":false,"repliesCount":5,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumTopicMessage:message:652598"},"conversation":{"__ref":"Conversation:conversation:652598"},"subject":"Re: Dropbox on Mac not starting after recent upgrade","moderationData":{"__ref":"ModerationData:moderation_data:687671"},"body":"
File \"desktop/dropbox/client/main.py\", line 5315, in _setup_root_for_account
File \"desktop/dropbox/sync_root/helpers.py\", line 511, in get_root_for_account
File \"desktop/dropbox/foundation/futures/basic.py\", line 857, in result
File \"desktop/dropbox/sync_root/handlers/macos/file_provider.py\", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/cfeae1ca-59a4-4ba6-aa7a-a345f6f9356c’.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/cfeae1ca-59a4-4ba6-aa7a-a345f6f9356c’.}
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Hey Malpani, thanks for bringing this to our attention.
\n
\n
Can you please quit the Dropbox app and then relaunch it from your Applications folder, to see if that helps?
Can you please quit the Dropbox app and then relaunch it from your Applications folder, to see if that helps?
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already done that. Also uninstalled and reinstalled but the issue is the same. it isn't working and this is the message I am getting.
already done that. Also uninstalled and reinstalled but the issue is the same. it isn't working and this is the message I am getting.
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I found people having an issue with a similar error message, but mine doesn't mention permissions. That said, in the .txt file, the final line says \"Permission denied\".
\n
\n
Basically I've completely removed (via the advanced reinstall) Dropbox and re-installed it and am still getting the same error message after logging the Mac Desktop App into my account.
\n
The message reads the following:
\n
Couldn't start Dropbox.
\n
This may be a temporary error. Please restart Dropbox.
\n
For more information, click the help button.
\n
\n
And then there's a .txt file with the following content:
\n
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 179.4.4985 bn.constants.WINDOWS_SHELL_EXT_VERSION: 62 bn.is_frozen: True machine_id: b1d61806-f812-5ba2-982c-336b2cd2afc7 pid: 866 ppid: 1 uid: 503 user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=503, pw_gid=20, effective_user_info: pwd.struct_passwd euid: 503 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/***' appdata: '/Users/***/.dropbox/instance1' real_path='/Users/***/.dropbox/instance1' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 dropbox_path: '/Users/***/Dropbox' real_path='/Users/***/Library/CloudStorage/Dropbox' mode=0o40755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' real_path='/private/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 Traceback (most recent call last): File \"desktop/dropbox/client/main.py\", line 835, in wrapper File \"desktop/dropbox/client/main.py\", line 6538, in finish_dropbox_boot File \"desktop/dropbox/client/message_queue.py\", line 306, in _wrapped File \"desktop/dropbox/client/main.py\", line 6063, in _init_components_for_account File \"desktop/dropbox/client/main.py\", line 5986, in create_sync_engine File \"desktop/dropbox/sync_engine_boundary/factory.py\", line 225, in make_sync_engine File \"desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py\", line 243, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py\", line 282, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py\", line 192, in __init__ File \"desktop/dropbox/fs_api/lifecycle.py\", line 192, in __init__ File \"desktop/dropbox/fs_api/lifecycle.py\", line 206, in _create_thin_client File \"desktop/dropbox/fs_api/fs_api_adapter.py\", line 50, in __init__ File \"desktop/extensions/fs_api/fs_api_python.pyx\", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: \"Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied\"
I found people having an issue with a similar error message, but mine doesn't mention permissions. That said, in the .txt file, the final line says \"Permission denied\".
\n
\n
Basically I've completely removed (via the advanced reinstall) Dropbox and re-installed it and am still getting the same error message after logging the Mac Desktop App into my account.
\n
The message reads the following:
\n
Couldn't start Dropbox.
\n
This may be a temporary error. Please restart Dropbox.
\n
For more information, click the help button.
\n
\n
And then there's a .txt file with the following content:
\n
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 179.4.4985 bn.constants.WINDOWS_SHELL_EXT_VERSION: 62 bn.is_frozen: True machine_id: b1d61806-f812-5ba2-982c-336b2cd2afc7 pid: 866 ppid: 1 uid: 503 user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=503, pw_gid=20, effective_user_info: pwd.struct_passwd euid: 503 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/***' appdata: '/Users/***/.dropbox/instance1' real_path='/Users/***/.dropbox/instance1' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 dropbox_path: '/Users/***/Dropbox' real_path='/Users/***/Library/CloudStorage/Dropbox' mode=0o40755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' real_path='/private/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 Traceback (most recent call last): File \"desktop/dropbox/client/main.py\", line 835, in wrapper File \"desktop/dropbox/client/main.py\", line 6538, in finish_dropbox_boot File \"desktop/dropbox/client/message_queue.py\", line 306, in _wrapped File \"desktop/dropbox/client/main.py\", line 6063, in _init_components_for_account File \"desktop/dropbox/client/main.py\", line 5986, in create_sync_engine File \"desktop/dropbox/sync_engine_boundary/factory.py\", line 225, in make_sync_engine File \"desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py\", line 243, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py\", line 282, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py\", line 192, in __init__ File \"desktop/dropbox/fs_api/lifecycle.py\", line 192, in __init__ File \"desktop/dropbox/fs_api/lifecycle.py\", line 206, in _create_thin_client File \"desktop/dropbox/fs_api/fs_api_adapter.py\", line 50, in __init__ File \"desktop/extensions/fs_api/fs_api_python.pyx\", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: \"Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied\"
\n
\n
Any help or ideas would really be appreciated
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You mentioned you've already performed the steps to an advanced re-install. In that case, can I send you an email in order for us to have a closer look into this?
You mentioned you've already performed the steps to an advanced re-install. In that case, can I send you an email in order for us to have a closer look into this?
\n
\n
Keep me posted!
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it cannot start.
I tried to delete and download but it doesn't work, it is the newest version.
euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/Qi' appdata: '/Users/mac/.dropbox/instance1' real_path='/Users/mac/.dropbox/instance1' mode=0o40700 uid=501 gid=80 parent mode=0o40755 uid=501 gid=80 dropbox_path: '/Users/Qi/Library/CloudStorage/Dropbox' real_path='/Users/Qi/Library/CloudStorage/Dropbox' not found parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/nk/q8cvtd2j3415n84d48ppckk00000gn/T' real_path='/private/var/folders/nk/q8cvtd2j3415n84d48ppckk00000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File \"desktop/dropbox/client/main.py\", line 5501, in _setup_root_for_account File \"desktop/dropbox/sync_root/helpers.py\", line 547, in get_root_for_account File \"desktop/dropbox/foundation/futures/basic.py\", line 858, in result File \"desktop/dropbox/sync_root/handlers/macos/file_provider.py\", line 249, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"找不到使用标识符‘com.getdropbox.dropbox.fileprovider/e8bc6914-9f37-4268-8799-003a98422f1a‘的有效文件提供者。\" UserInfo={NSLocalizedDescription=找不到使用标识符‘com.getdropbox.dropbox.fileprovider/e8bc6914-9f37-4268-8799-003a98422f1a‘的有效文件提供者。}
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Hey Yuq, thanks for bringing this to our attention.
\n
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You mentioned that you tried to uninstall and reinstall it, but it doesn't work; is the error above what you see after reinstalling the app?
\n
\n
If you simply close the app and relaunch it, what do you see?
You mentioned that you tried to uninstall and reinstall it, but it doesn't work; is the error above what you see after reinstalling the app?
\n
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If you simply close the app and relaunch it, what do you see?
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it happens after I update my app and also after reinstalling it.
it shows the same errors when I close and relaunch it.
it happens after I update my app and also after reinstalling it.
it shows the same errors when I close and relaunch it.
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For anyone who has the same issue, to me it helped to give Full Disk Access to Dropbox in the System Settings / Privacy and Security tab.
For anyone who has the same issue, to me it helped to give Full Disk Access to Dropbox in the System Settings / Privacy and Security tab.
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Dropbox Staff
