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Forum Discussion
Dropbox on Mac not starting after recent upgrade
Hello everyone!
I am using Mac OS Monterey 12.6.2
I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...
Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
Thanks SO MUCH for your post. I was having the same issue. I did what you said. Reinstall worked.
I did have to dig around a bit to find the community post you were referencing. I never found the exact one but I found something else online that seemed to do the trick to help me clear out cached files. If you have the link to that community post, it might make it easier for my next computer (I have to do this on 2 of them).
Thanks again!
Jane
@coachjanem Thank you for your reply! Scrolling back I also could not find the exact post either.
But I found this article online which mentions the exact steps that worked for me.
https://www.macube.com/how-to/uninstall-dropbox-from-mac.html
Hope this helps.
Sejuti
Found the posts. Linking them below.
Community post 1 - This helped find all the files. (Also mentioned on the link I shared earlier).
Community post 2 - used the link to the Help Centre article mentioned in the reply - did not need all of it. But it was useful.
Sejuti
