Hello everyone!
I am using Mac OS Monterey 12.6.2
I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...
Ich verwende den "Dokumenten-Ordner" nicht sondern alle meine Daten sind im Dropbox Ordner.
Ich bin fast sein dem "Beginn von Dropbox" dabei und habe noch nichts verloren. Ganz im Gegenteil. Ich habe keine Angst dass meine HD/SSD schlapp macht. Auf Dropbox ist noch alles da und ich stelle mal so in den Raum, dass "die" mehr Man- und Hardwarepower 24/7 haben, als ich zuwege biegen könnte.
Sofern nicht durch einen weltweiten Blackout alles zusammenbricht…
"Wenn aus welche Gründen die Dateien auf Dropbox weg sind, sind diese trotzdem noch lokal bei mir ?"
Eigentlich ja ausser Du loggst Dich im Urlaub auf Mallorca im Suff in Dein Dropbox-Konto ein und löschst alle Daten. Wenn Du nach Hause kommst und Deinen Rechner wieder hochfährst, synchronisiert er die leere Dropbox auf Deinen Rechner und dort ist auch alles weg.
Allerdings vermute ich, dass Du das erstens nicht machen wirst und zweitens wenn auch, gibt es zwei Sicherheitsanker bei Dropbox:
1) im sog. Ereignisprotokoll siehst Du "Deinen" Absturz und in den Gelöschte Dateien siehst Du, was Du verbrochen hast, um es wieder zurückzuholen.
2) mit Dropbox-Rewind gibt es eine Funktion, den Zustand der Dropbox auf einen bestimmten Zeitpunkt wieder zurückzusetzen (vor Mallorca).
Irgendwo noch ein Backup für/gegen die eigene Dummheit (oder die der anderen) zu haben, ist sicher gut aber vermutlich eher aus psychologischen Gründen.
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It took few hours to sync files and worked oka...","body@stringLength":"5040","rawBody":"
Hello everyone!
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I am using Mac OS Monterey 12.6.2
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I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening.
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The error message says - (Screenshot attached) Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following info for help (This link opens a text file with the error code pasted below).
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If anyone knows the solution, please help. I tried installing an old stable build, tried the most recent build, did not work.
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Also, the Dropbox folder although located in the \"Cloud Storage\" folder, does not show up on \"Locations\" anymore - which it did for the last 2-3 days after the upgrade.
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Sincerely,
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Sejuti
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bn.BUILD_KEY: Dropbox bn.VERSION: 166.3.2891 bn.constants.WINDOWS_SHELL_EXT_VERSION: 59 bn.is_frozen: True machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30 pid: 7411 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/raf1' appdata: '/Users/raf1/.dropbox/instance1' real_path='/Users/raf1/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=80 dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox' real_path='/Users/raf1/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 5154, in _setup_root_for_account File \"dropbox/sync_root/helpers.pyc\", line 481, in get_root_for_account File \"dropbox/foundation/futures/basic.pyc\", line 853, in result File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
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Hey Yuq, thanks for bringing this to our attention.
\n
\n
You mentioned that you tried to uninstall and reinstall it, but it doesn't work; is the error above what you see after reinstalling the app?
\n
\n
If you simply close the app and relaunch it, what do you see?
","body@stringLength":"761","rawBody":"
Hey , thanks for bringing this to our attention.
\n
\n
You mentioned that you tried to uninstall and reinstall it, but it doesn't work; is the error above what you see after reinstalling the app?
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If you simply close the app and relaunch it, what do you see?
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Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
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it cannot start.
I tried to delete and download but it doesn't work, it is the newest version.
euid: 501 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/Qi' appdata: '/Users/mac/.dropbox/instance1' real_path='/Users/mac/.dropbox/instance1' mode=0o40700 uid=501 gid=80 parent mode=0o40755 uid=501 gid=80 dropbox_path: '/Users/Qi/Library/CloudStorage/Dropbox' real_path='/Users/Qi/Library/CloudStorage/Dropbox' not found parent mode=0o40755 uid=501 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/nk/q8cvtd2j3415n84d48ppckk00000gn/T' real_path='/private/var/folders/nk/q8cvtd2j3415n84d48ppckk00000gn/T' mode=0o40700 uid=501 gid=20 parent mode=0o40755 uid=501 gid=20 Traceback (most recent call last): File \"desktop/dropbox/client/main.py\", line 5501, in _setup_root_for_account File \"desktop/dropbox/sync_root/helpers.py\", line 547, in get_root_for_account File \"desktop/dropbox/foundation/futures/basic.py\", line 858, in result File \"desktop/dropbox/sync_root/handlers/macos/file_provider.py\", line 249, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"找不到使用标识符‘com.getdropbox.dropbox.fileprovider/e8bc6914-9f37-4268-8799-003a98422f1a‘的有效文件提供者。\" UserInfo={NSLocalizedDescription=找不到使用标识符‘com.getdropbox.dropbox.fileprovider/e8bc6914-9f37-4268-8799-003a98422f1a‘的有效文件提供者。}
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Dropbox on Mac not starting after recent upgrade","moderationData":{"__ref":"ModerationData:moderation_data:733959"},"body":"
it happens after I update my app and also after reinstalling it.
it shows the same errors when I close and relaunch it.
it happens after I update my app and also after reinstalling it.
it shows the same errors when I close and relaunch it.
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Can we reach out to you via email, to investigate further?
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still doesn't work properly. the sync option is always showing as syncing. And unfortunately there is nothing that you guys are doing to solve it.
still doesn't work properly. the sync option is always showing as syncing. And unfortunately there is nothing that you guys are doing to solve it.
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Dropbox Staff
