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Forum Discussion
'Couldn't start Dropbox' message in Windows. OperationalError.
Hi,
When accessing a shared folder in dropbox, I noticed that it hasn't updated and saw that the app hadn't started at all. Then I tried to open the desktop app and the message "Couldn't start dropbox" appeared. There is no solution in at the link to help articles. I check the antivirus, but no files are under restriction.
More info:
bn.BUILD_KEY: Dropbox
bn.VERSION: 196.4.6900
bn.constants.WINDOWS_SHELL_EXT_VERSION: 71
bn.is_frozen: True
machine_id: 4ca98b80-a784-49d7-bc96-8b98968ea6cb
pid: 13416
cwd: 'C:\\WINDOWS\\SysWOW64'
real_path='C:\\Windows\\SysWOW64'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\mihai\\AppData\\Local\\Dropbox'
real_path='C:\\Users\\mihai\\AppData\\Local\\Dropbox'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: None
not found
parent not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\196.4.6900\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\196.4.6900\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\mihai\AppData\Local\Temp
TEMP: C:\Users\mihai\AppData\Local\Temp
tempdir: 'C:\\Users\\mihai\\AppData\\Local\\Temp'
real_path='C:\\Users\\mihai\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 8152, in main_startup
File "desktop/dropbox/client/main.py", line 2662, in initialize
File "desktop/dropbox/client/main.py", line 1633, in startup_low
File "desktop/dropbox/client/multiaccount/instance_database.py", line 694, in __init__
File "desktop/dropbox/client/multiaccount/instance_database.py", line 141, in __init__
File "desktop/dropbox/sqlite3_helpers.py", line 946, in __init__
File "desktop/dropbox/sqlite3_helpers.py", line 911, in rebuild
File "desktop/dropbox/sqlite3_helpers.py", line 953, in _load_db
File "desktop/dropbox/sqlite3_helpers.py", line 959, in _do_migrations
File "../win32_x86_64_dropbox_virtual_env/python38/Lib/contextlib.py", line 113, in __enter__
File "desktop/dropbox/sqlite3_helpers.py", line 659, in cursor
File "desktop/dropbox/sqlite3_helpers.py", line 646, in conn
File "desktop/dropbox/sqlite3_helpers.py", line 627, in _create_conn
File "desktop/dropbox/sqlite3_helpers.py", line 545, in connect
File "desktop/dropbox/sqlite3_helpers.py", line 536, in load_sqlite_ext
sqlite3.OperationalError: The specified module could not be found.
Any advice would be greatly appreciated.
Hi leahvangelia, let's see what we can find together!
My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results?
Thanks a bunch!
- Megan
Dropbox Staff
Hi leahvangelia, let's see what we can find together!
My colleague posted the relevant steps, in order to remedy this here. Would you mind giving this a go, and then update me on the results?
Thanks a bunch!
Hi Megan,
Thanks for you response. After re-installing the the app, the problem seems to be solved.
- Megan
Awesome news leahvangelia!
Happy to see that your issue is now resolved! If you need anything else, we'll be one post away. 🤗
