Hello everyone!
I am using Mac OS Monterey 12.6.2
I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
I found people having an issue with a similar error message, but mine doesn't mention permissions. That said, in the .txt file, the final line says "Permission denied".
Basically I've completely removed (via the advanced reinstall) Dropbox and re-installed it and am still getting the same error message after logging the Mac Desktop App into my account.
The message reads the following:
Couldn't start Dropbox.
This may be a temporary error. Please restart Dropbox.
For more information, click the help button.
And then there's a .txt file with the following content:
bn.BUILD_KEY: Dropbox bn.VERSION: 179.4.4985 bn.constants.WINDOWS_SHELL_EXT_VERSION: 62 bn.is_frozen: True machine_id: b1d61806-f812-5ba2-982c-336b2cd2afc7 pid: 866 ppid: 1 uid: 503 user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=503, pw_gid=20, effective_user_info: pwd.struct_passwd euid: 503 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/***' appdata: '/Users/***/.dropbox/instance1' real_path='/Users/***/.dropbox/instance1' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 dropbox_path: '/Users/***/Dropbox' real_path='/Users/***/Library/CloudStorage/Dropbox' mode=0o40755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' real_path='/private/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 835, in wrapper File "desktop/dropbox/client/main.py", line 6538, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped File "desktop/dropbox/client/main.py", line 6063, in _init_components_for_account File "desktop/dropbox/client/main.py", line 5986, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 282, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 192, in __init__ File "desktop/dropbox/fs_api/lifecycle.py", line 192, in __init__ File "desktop/dropbox/fs_api/lifecycle.py", line 206, in _create_thin_client File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__ File "desktop/extensions/fs_api/fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: "Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied"
You mentioned you've already performed the steps to an advanced re-install. In that case, can I send you an email in order for us to have a closer look into this?
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Reach out to the Dropbox Community and get solutions, help, and advice from members.","avatar":null,"profileSettings":{"__typename":"ProfileSettings","language":null},"parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"boardPolicies":{"__typename":"BoardPolicies","canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"shortTitle":"Apps and Installations","repliesProperties":{"__typename":"RepliesProperties","sortOrder":"PUBLISH_TIME","repliesFormat":"threaded"},"topicsCount":3419,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-05T06:49:42.955-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001016/","tagProperties":{"__typename":"TagNodeProperties","tagsEnabled":{"__typename":"PolicyResult","failureReason":null}},"requireTags":true,"tagType":"PRESET_ONLY"},"Rank:rank:43":{"__typename":"Rank","id":"rank:43","position":26,"name":"Helpful | Level 6","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:647220":{"__typename":"User","id":"user:647220","uid":647220,"login":"sejutibasu","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:43"},"email":"","messagesCount":14,"biography":null,"topicsCount":1,"kudosReceivedCount":4,"kudosGivenCount":4,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-03-26T04:26:11.364-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1,"entityType":"USER","eventPath":"community:mxpez29397/user:647220"},"ForumTopicMessage:message:652598":{"__typename":"ForumTopicMessage","uid":652598,"subject":"Dropbox on Mac not starting after recent upgrade","id":"message:652598","revisionNum":2,"repliesCount":27,"author":{"__ref":"User:user:647220"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001016"},"conversation":{"__ref":"Conversation:conversation:652598"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:652598"},"body@stripHtml({\"truncateLength\":200})":" Hello everyone! \n I am using Mac OS Monterey 12.6.2 \n I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...","body@stringLength":"5040","rawBody":"
Hello everyone!
\n
I am using Mac OS Monterey 12.6.2
\n
I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening.
\n
\n
The error message says - (Screenshot attached) Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following info for help (This link opens a text file with the error code pasted below).
\n
\n
If anyone knows the solution, please help. I tried installing an old stable build, tried the most recent build, did not work.
\n
Also, the Dropbox folder although located in the \"Cloud Storage\" folder, does not show up on \"Locations\" anymore - which it did for the last 2-3 days after the upgrade.
\n
\n
Sincerely,
\n
Sejuti
\n
\n
\n
\n
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 166.3.2891 bn.constants.WINDOWS_SHELL_EXT_VERSION: 59 bn.is_frozen: True machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30 pid: 7411 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/raf1' appdata: '/Users/raf1/.dropbox/instance1' real_path='/Users/raf1/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=80 dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox' real_path='/Users/raf1/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 5154, in _setup_root_for_account File \"dropbox/sync_root/helpers.pyc\", line 481, in get_root_for_account File \"dropbox/foundation/futures/basic.pyc\", line 853, in result File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked okay. From this morning, Dropbox app is not opening.
\n
\n
The error message says - (Screenshot attached) Couldn't start Dropbox. This may be a temporary error. Please restart Dropbox. For more information, click the help button. If the issue persists, please contact Dropbox support with the following info for help (This link opens a text file with the error code pasted below).
\n
\n
If anyone knows the solution, please help. I tried installing an old stable build, tried the most recent build, did not work.
\n
Also, the Dropbox folder although located in the \"Cloud Storage\" folder, does not show up on \"Locations\" anymore - which it did for the last 2-3 days after the upgrade.
\n
\n
Sincerely,
\n
Sejuti
\n
\n
\n
\n
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 166.3.2891 bn.constants.WINDOWS_SHELL_EXT_VERSION: 59 bn.is_frozen: True machine_id: 026d4a6e-63a6-50b5-ba54-40a552b90f30 pid: 7411 ppid: 1 uid: 502 user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') effective_user_info: pwd.struct_passwd(pw_name='raf1', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='RAF24', pw_dir='/Users/raf1', pw_shell='/bin/bash') euid: 502 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'raf1', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/raf1' appdata: '/Users/raf1/.dropbox/instance1' real_path='/Users/raf1/.dropbox/instance1' mode=0o40700 uid=502 gid=80 parent mode=0o40700 uid=502 gid=80 dropbox_path: '/Users/raf1/Library/CloudStorage/Dropbox' real_path='/Users/raf1/Library/CloudStorage/Dropbox' mode=0o40700 uid=502 gid=80 parent mode=0o40755 uid=502 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' real_path='/private/var/folders/wj/939t0nbj16b3wpfs0q779htc0000gp/T' mode=0o40700 uid=502 gid=20 parent mode=0o40755 uid=502 gid=20 Traceback (most recent call last): File \"dropbox/client/main.pyc\", line 5154, in _setup_root_for_account File \"dropbox/sync_root/helpers.pyc\", line 481, in get_root_for_account File \"dropbox/foundation/futures/basic.pyc\", line 853, in result File \"dropbox/sync_root/handlers/macos/file_provider.pyc\", line 121, in set_result_or_convert_exception dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 \"No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.\" UserInfo={NSLocalizedDescription=No valid file provider found with identifier com.getdropbox.dropbox.fileprovider/1a7b1213-4ffc-4b6b-8757-f4beb48082ee.}
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I found people having an issue with a similar error message, but mine doesn't mention permissions. That said, in the .txt file, the final line says \"Permission denied\".
\n
\n
Basically I've completely removed (via the advanced reinstall) Dropbox and re-installed it and am still getting the same error message after logging the Mac Desktop App into my account.
\n
The message reads the following:
\n
Couldn't start Dropbox.
\n
This may be a temporary error. Please restart Dropbox.
\n
For more information, click the help button.
\n
\n
And then there's a .txt file with the following content:
\n
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 179.4.4985 bn.constants.WINDOWS_SHELL_EXT_VERSION: 62 bn.is_frozen: True machine_id: b1d61806-f812-5ba2-982c-336b2cd2afc7 pid: 866 ppid: 1 uid: 503 user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=503, pw_gid=20, effective_user_info: pwd.struct_passwd euid: 503 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/***' appdata: '/Users/***/.dropbox/instance1' real_path='/Users/***/.dropbox/instance1' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 dropbox_path: '/Users/***/Dropbox' real_path='/Users/***/Library/CloudStorage/Dropbox' mode=0o40755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' real_path='/private/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 Traceback (most recent call last): File \"desktop/dropbox/client/main.py\", line 835, in wrapper File \"desktop/dropbox/client/main.py\", line 6538, in finish_dropbox_boot File \"desktop/dropbox/client/message_queue.py\", line 306, in _wrapped File \"desktop/dropbox/client/main.py\", line 6063, in _init_components_for_account File \"desktop/dropbox/client/main.py\", line 5986, in create_sync_engine File \"desktop/dropbox/sync_engine_boundary/factory.py\", line 225, in make_sync_engine File \"desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py\", line 243, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py\", line 282, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py\", line 192, in __init__ File \"desktop/dropbox/fs_api/lifecycle.py\", line 192, in __init__ File \"desktop/dropbox/fs_api/lifecycle.py\", line 206, in _create_thin_client File \"desktop/dropbox/fs_api/fs_api_adapter.py\", line 50, in __init__ File \"desktop/extensions/fs_api/fs_api_python.pyx\", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: \"Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied\"
\n
\n
Any help or ideas would really be appreciated
","body@stringLength":"4072","rawBody":"
I found people having an issue with a similar error message, but mine doesn't mention permissions. That said, in the .txt file, the final line says \"Permission denied\".
\n
\n
Basically I've completely removed (via the advanced reinstall) Dropbox and re-installed it and am still getting the same error message after logging the Mac Desktop App into my account.
\n
The message reads the following:
\n
Couldn't start Dropbox.
\n
This may be a temporary error. Please restart Dropbox.
\n
For more information, click the help button.
\n
\n
And then there's a .txt file with the following content:
\n
\n
bn.BUILD_KEY: Dropbox bn.VERSION: 179.4.4985 bn.constants.WINDOWS_SHELL_EXT_VERSION: 62 bn.is_frozen: True machine_id: b1d61806-f812-5ba2-982c-336b2cd2afc7 pid: 866 ppid: 1 uid: 503 user_info: pwd.struct_passwd(pw_name='***', pw_passwd='********', pw_uid=503, pw_gid=20, effective_user_info: pwd.struct_passwd euid: 503 gid: 20 egid: 20 group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'dit', '_nsurlstoraged', '_serialnumberd']) DYLD_LIBRARY_PATH: None cwd: '/' real_path='/' mode=0o40755 uid=0 gid=0 parent mode=0o40755 uid=0 gid=0 HOME: '/Users/***' appdata: '/Users/***/.dropbox/instance1' real_path='/Users/***/.dropbox/instance1' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 dropbox_path: '/Users/***/Dropbox' real_path='/Users/***/Library/CloudStorage/Dropbox' mode=0o40755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox' real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox' mode=0o100755 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc' not found parent not found tempdir: '/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' real_path='/private/var/folders/cw/91xsvq6d5v52gyw7hlbjlk5c0000gq/T' mode=0o40700 uid=503 gid=20 parent mode=0o40755 uid=503 gid=20 Traceback (most recent call last): File \"desktop/dropbox/client/main.py\", line 835, in wrapper File \"desktop/dropbox/client/main.py\", line 6538, in finish_dropbox_boot File \"desktop/dropbox/client/message_queue.py\", line 306, in _wrapped File \"desktop/dropbox/client/main.py\", line 6063, in _init_components_for_account File \"desktop/dropbox/client/main.py\", line 5986, in create_sync_engine File \"desktop/dropbox/sync_engine_boundary/factory.py\", line 225, in make_sync_engine File \"desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py\", line 243, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py\", line 282, in __init__ File \"desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py\", line 192, in __init__ File \"desktop/dropbox/fs_api/lifecycle.py\", line 192, in __init__ File \"desktop/dropbox/fs_api/lifecycle.py\", line 206, in _create_thin_client File \"desktop/dropbox/fs_api/fs_api_adapter.py\", line 50, in __init__ File \"desktop/extensions/fs_api/fs_api_python.pyx\", line 63, in fs_api_python.FsApiServer.__cinit__ fs_api_python.FsApiError: \"Initializing fs api |>> Initializing platform |>> Opening worker root directory |>> open syscall |>> Permission denied\"
\n
\n
Any help or ideas would really be appreciated
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Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
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Dropbox on Mac not starting after recent upgrade","moderationData":{"__ref":"ModerationData:moderation_data:704637"},"body":"
You mentioned you've already performed the steps to an advanced re-install. In that case, can I send you an email in order for us to have a closer look into this?
You mentioned you've already performed the steps to an advanced re-install. In that case, can I send you an email in order for us to have a closer look into this?
\n
\n
Keep me posted!
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:706033_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:706342":{"__typename":"ModerationData","id":"moderation_data:706342","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:706342":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:696151"},"id":"message:706342","revisionNum":1,"uid":706342,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001016"},"parent":{"__ref":"ForumReplyMessage:message:706033"},"conversation":{"__ref":"Conversation:conversation:652598"},"subject":"Re: Dropbox on Mac not starting after recent upgrade","moderationData":{"__ref":"ModerationData:moderation_data:706342"},"body":"
Hey Malpani, I just reached out to you, so we'll continue via email!
Hey , I just reached out to you, so we'll continue via email!
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