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Forum Discussion
Dropbox on Mac not starting after recent upgrade
Hello everyone!
I am using Mac OS Monterey 12.6.2
I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...
Uninstalled Dropbox.
Deleted Dropbox folder.
De-linked the computer from online account.
Removed all temporary files following a Community post.
Installed Dropbox again, logged in, didn't use the update.
Dropbox folder back on user folder and not in Location.
Files syncing now.
Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service.
it cannot start.
I tried to delete and download but it doesn't work, it is the newest version.
here is the txt:
bn.BUILD_KEY: Dropbox
bn.VERSION: 187.4.5691
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: 3448498e-b65e-50cc-8c93-58c8b0f27df0
pid: 2072
ppid: 1
uid: 501
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Qi'
appdata: '/Users/mac/.dropbox/instance1'
real_path='/Users/mac/.dropbox/instance1'
mode=0o40700 uid=501 gid=80
parent mode=0o40755 uid=501 gid=80
dropbox_path: '/Users/Qi/Library/CloudStorage/Dropbox'
real_path='/Users/Qi/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/nk/q8cvtd2j3415n84d48ppckk00000gn/T'
real_path='/private/var/folders/nk/q8cvtd2j3415n84d48ppckk00000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5501, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 547, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "找不到使用标识符‘com.getdropbox.dropbox.fileprovider/e8bc6914-9f37-4268-8799-003a98422f1a‘的有效文件提供者。" UserInfo={NSLocalizedDescription=找不到使用标识符‘com.getdropbox.dropbox.fileprovider/e8bc6914-9f37-4268-8799-003a98422f1a‘的有效文件提供者。}
- Hannah
Dropbox Staff
it happens after I update my app and also after reinstalling it.
it shows the same errors when I close and relaunch it.
still doesn't work properly. the sync option is always showing as syncing. And unfortunately there is nothing that you guys are doing to solve it.
