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Forum Discussion

sejutibasu's avatar
sejutibasu
Helpful | Level 6
2 years ago

Dropbox on Mac not starting after recent upgrade

Hello everyone! I am using Mac OS Monterey 12.6.2 I received a Dropbox prompted upgrade recently, which shifted the Dropbox folder to Cloud storage. It took few hours to sync files and worked oka...
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  • sejutibasu's avatar
    sejutibasu
    2 years ago

    Uninstalled Dropbox.

    Deleted Dropbox folder.

    De-linked the computer from online account.

    Removed all temporary files following a Community post.

    Installed Dropbox again, logged in, didn't use the update.

    Dropbox folder back on user folder and not in Location.

    Files syncing now.

     

    Not the perfect solution, but best I could do after a long online chat, multiple emails and then no response from Dropbox team for 8 hours. I like Dropbox. But today very disappointed with support service. 

     

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Yuq, thanks for bringing this to our attention.

 

You mentioned that you tried to uninstall and reinstall it, but it doesn't work; is the error above what you see after reinstalling the app?

 

If you simply close the app and relaunch it, what do you see?

Yuq's avatar
Yuq
New member | Level 2
2 years ago

it happens after I update my app and also after reinstalling it. 

 

it shows the same errors when I close and relaunch it. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    I see, thanks for checking, Yuq.

     

    Can we reach out to you via email, to investigate further?

    • Yuq's avatar
      Yuq
      New member | Level 2
      2 years ago

      sure, do you have my email?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Yuq, yes, no worries, I just emailed you, so I'll see you there!

         

        As for you Malpani, I'm sorry to see that you're still having issues.

         

        I can see that I had reached out to you back in August, but I didn't receive any reply, so the ticket was automatically closed after a while.

         

        Are you getting the same error message? Or is your Dropbox app just stuck on "Syncing..."?

         

        If the latter, can you confirm that you've tried all the steps here, and especially the one about giving Dropbox full disk access?

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