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New member | Level 1

4 days ago

I have cancelled my plan and I want to remove my billing info from the account

Hi Dropbox Team, I need to remove my debit card from my account. I have cancelled my plan, and I want to remove my bank card from the account! Kindly remove my billing information from my accou...

Dropbox Staff

4 days ago

Hi there, HDAli, thanks for joining our Community.

Has your account already been downgraded to the Basic free plan or are you waiting for the downgrade on your next renewal date?

If you're still waiting for the downgrade, note that that's when your billing info should be removed from the account.

If it's already been downgraded and you can still see your billing info, can you login from a different browser and check if you see the same thing?

Let me know and we'll go from there.

About Plans and Subscriptions

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

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Kindly remove my billing information from my accou...","body@stringLength":"234","rawBody":"

Hi Dropbox Team,

I need to remove my debit card from my account.
\n I have cancelled my plan, and I want to remove my bank card from the account! Kindly remove my billing information from my account.

Regards,

","kudosSumWeight":0,"postTime":"2025-03-18T02:03:45.123-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Account Settings","text":"Account Settings","time":"2018-07-09T06:04:28.275-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Billing","text":"Billing","time":"2022-10-10T09:34:32.059-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:cancellations","text":"cancellations","time":"2021-06-30T04:55:49.611-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:826870_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":45},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

Hi Dropbox Team,

I need to remove my debit card from my account.
\n I have cancelled my plan, and I want to remove my bank card from the account! Kindly remove my billing information from my account.

Regards,

"},"Conversation:conversation:826870":{"__typename":"Conversation","id":"conversation:826870","solved":false,"topic":{"__ref":"ForumTopicMessage:message:826870"},"lastPostingActivityTime":"2025-03-19T03:02:08.677-07:00","lastPostTime":"2025-03-19T03:02:08.677-07:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:826870":{"__typename":"ModerationData","id":"moderation_data:826870","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:826870_2":{"__typename":"Revision","id":"revision:826870_2","lastEditTime":"2025-03-18T02:08:13.422-07:00"},"ForumReplyMessage:message:826871":{"__typename":"ForumReplyMessage","id":"message:826871","conversation":{"__ref":"Conversation:conversation:826870"},"author":{"__ref":"User:user:696151"},"revisionNum":6,"uid":826871,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001018"},"subject":"Re: I have cancelled my plan and I want to remove my billing info from the account","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:826871"},"parent":{"__ref":"ForumTopicMessage:message:826870"},"body":"

Hi there, HDAli, thanks for joining our Community.

Has your account already been downgraded to the Basic free plan or are you waiting for the downgrade on your next renewal date?

If you're still waiting for the downgrade, note that that's when your billing info should be removed from the account.

If it's already been downgraded and you can still see your billing info, can you login from a different browser and check if you see the same thing?

Let me know and we'll go from there.

","body@stringLength":"801","rawBody":"

Hi there, , thanks for joining our Community.

Has your account already been downgraded to the Basic free plan or are you waiting for the downgrade on your next renewal date?

If you're still waiting for the downgrade, note that that's when your billing info should be removed from the account.

If it's already been downgraded and you can still see your billing info, can you login from a different browser and check if you see the same thing?

Let me know and we'll go from there.

","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-03-18T02:15:50.501-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:826871_6"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1742469871358":{"__typename":"CachedAsset","id":"theme:customTheme1-1742469871358","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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