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New member | Level 2

4 days ago

I can't buy the Replay add-on, even though I'm on the Essentials trial.

I am on ESSENTIALS 3TB plan trial which gonna end on 4 april. And i need buy dropbox replay add-on premium urgently to fasttrack review of videos in team. But when i click on BUY button in the popup to buy below:

They land me here on this settings page every single time.

And i dont see any option to buy here. Kindly help me on this.

dropbox essentials

Dropbox Replay

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1 Reply

Rich
Super User II
4 days ago
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Calibre Visuals wrote:
I am on ESSENTIALS 3TB plan trial which gonna end on 4 april. And i need buy dropbox replay add-on premium ...

Best guess, you won't be able to purchase an add-on while on a trial. You likely need to be on a paid account to be able purchase add-ons.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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They land me here on this settings page every single time.

And i dont see any option to buy here. Kindly help me on this.

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They land me here on this settings page every single time.

And i dont see any option to buy here. Kindly help me on this.

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I can't buy the Replay add-on, even though I'm on the Essentials trial.","moderationData":{"__ref":"ModerationData:moderation_data:827328"},"body":"

Calibre Visuals wrote:\n
I am on ESSENTIALS 3TB plan trial which gonna end on 4 april. And i need buy dropbox replay add-on premium ...
\n

Best guess, you won't be able to purchase an add-on while on a trial. You likely need to be on a paid account to be able purchase add-ons.

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Calibre Visuals wrote:\n
I am on ESSENTIALS 3TB plan trial which gonna end on 4 april. And i need buy dropbox replay add-on premium ...
\n

Best guess, you won't be able to purchase an add-on while on a trial. You likely need to be on a paid account to be able purchase add-ons.

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