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Forum Discussion

ingridbart

Helpful | Level 5

11 months ago

Solved

getting billed for a standard account, but don't have one.

Our company does not use dropbox. We think a past employee opened one and changed the admin email and we are getting billed for it.

Payments

Dave B.5
11 months ago
OK, I think I know what the problem is. It has nothing to do with Dropbox. It's a MacOS Finder issue. Data in the "Comments" field for a file on MacOS is apparently stored in a separate, hidden file and when the main file is moved, that hidden file can be lost. That is what apparently happened in my situation.

Thank you anyway for your help.

8 Replies

Walter
Dropbox Staff
11 months ago
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Hey ingridbart - sorry to hear about this.

Have you tried using our self served look up tool to identify the email address that's associated with the charge you mentioned?

Otherwise, you can reach out to our support team for further assistance directly through this form.

Just make sure to use an incognito window without signing into any Dropbox account and providing all the relevant information.

I hope this helps!
- ingridbart
  Helpful | Level 5
  11 months ago
  Copy Link
  Yes we have. Doesn't help. We have no login or password. Old employee has probably getting free Dropbox. We need dropbox to go in and see who is using our credit car
  - Hannah
    Dropbox Staff
    11 months ago
    Copy Link
    Sorry to jump in, ingridbart, but can you let us know what issue you had reaching out to our support team the way my colleague Walter described?
    
    One more tip when trying to submit a help request to support, is opening an incognito/private browsing window, like Walter mentioned and in the "I want to look up information related to" section, make sure you use an email address you can actually access.
    
    That should allow you to fill out the form, submit your request and receive a ticket number.
    
    Let us know your ticket number, when you have it, so we can look it up on our end as well.

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Our company does not use dropbox. We think a past employee opened one and changed the admin email and we are getting billed for it.

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Our company does not use dropbox. We think a past employee opened one and changed the admin email and we are getting billed for it.

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Hey ingridbart - sorry to hear about this.

Have you tried using our self served look up tool to identify the email address that's associated with the charge you mentioned?

Otherwise, you can reach out to our support team for further assistance directly through this form.

Just make sure to use an incognito window without signing into any Dropbox account and providing all the relevant information.

I hope this helps!

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Yes we have. Doesn't help. We have no login or password. Old employee has probably getting free Dropbox. We need dropbox to go in and see who is using our credit car

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Sorry to jump in, ingridbart, but can you let us know what issue you had reaching out to our support team the way my colleague Walter described?

One more tip when trying to submit a help request to support, is opening an incognito/private browsing window, like Walter mentioned and in the \"I want to look up information related to\" section, make sure you use an email address you can actually access.

That should allow you to fill out the form, submit your request and receive a ticket number.

Let us know your ticket number, when you have it, so we can look it up on our end as well.

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Hi, I received the email and ticket. I just responded with all the info requested. thank you.

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