You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
I have a charge, even though I closed my account.
I've been a loyal Dropbox customer for years. I paid my bill every year to keep my stuff safe. Ha-ha.
When I needed my stuff again this spring, everything was gone. I contacted help center and nobody knew where my files have gone.
So everything was gone, my work from many years. Puff, up in the air.
Support said that I must have had taken everything away myself. Well I was not. I was really angry then and I closed my account. I never wanted to here about Dropbox again.
Now I see, Dropbox has charged my account (in a bank) again about something what is not there anymore. And I can't get to the help center where real support team is. I really hate this situation. What do I do now? Go and shoot myself?
- Megan
Dropbox Staff
Hey One angry lady, sorry to hear about that!
I'd be happy to send you an email, in order for us to have a closer look at the charge, and see what can be done about this.
Let me know if you're okay with that!
Sure, what do you need?
- Megan
Hey One angry lady, I just reached out to your Community-linked email address!
I'll be happy to see you there!
