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Forum Discussion
I can't find the option to cancel my Professional trial.
I can`t see the option to cancel my free professional trial. In the plan management site there is nothing listed, but in the app I can still see I have a professional account (also there is shown I h...
- Hey,
I did so. Hope you can solve the problem.
Thanks
Nancy
Dropbox Staff
Dropbox StaffHey T Alda! Thanks for asking help from our forum.
Can you follow these steps once again and send me a screenshot of what you see?
I’d also like one extra screenshot of what you see on this page and this one.
Ping me when you’re ready.
Nancy. I would like help as well. I am having a difficult time canceling my trial and do not want it to ping my credit card. I have exhausted all efforts with your help line, reading directions, on both I phone and I pad and still can not find manage subscription tab to cancel. Please help
- Jay
Hi Liz B, thanks for the message. As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
