We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
How to cancel my plan?
Hi Dropbox team,
I would like to cancel my annual subscription as I no longer use Dropbox.
How do i remove my payment gateway information in order to avoid auto-renewal next year?
...
Megan
Dropbox Staff
Dropbox StaffHi A Angeline, when you cancel the plan, you essentially "ask the system" to remove your billing details on the next renewal, so that the plan can downgrade then.
If you wish, I can send you an email, in order for us to have a closer look, and see how I can help on my end. Let me know!
Hi again Megan
Yes, can you please send me an email to do this.
Can's seem to be able to locate the option of asking the system to remove my billing details.
No tabs/ buttons for me to select on my screen (as shown to you).
This is taking so much of our time.
Can you please email me to let me know how to close this case? I don't want to risk this plan "auto- renewing" next year.
Believe my email is visible to your admin/ backend system.
Thanks for your help.
Angeline
- Nancy
You're all set, A Angeline!
Please check your email address, when you get the chance, and reply back to me.
