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Forum Discussion
How do I cancel subscription
the instructions on how to delete my upgrade subscription isn't very clear or in fact misleading. Once I download my photos to a thumb drive, I plan to kill the app. unless reaches out to me soon.
It's actually quite simple to downgrade or cancel your account. Make sure you're following the steps listed in the following help article.
Did you upgrade to a paid account on a mobile device, i.e. through Apple's App store or Google Play? If so, you need to manage your subscription through the store you subscribed in. Otherwise, contact Support and they'll assist with canceling your account.
If you just want to downgrade, you could just try the Downgrade page as listed in this help article and in one of the replies listed above.
I recently thought I canceled my yearly dropbox suscription by replying to an email about two weeks before it was scheduled to renew, however, I just got an email it had renewed. Why did this happen?
Rich
Super User II
Super User IIudderguy1 wrote:
I recently thought I canceled my yearly dropbox suscription by replying to an email about two weeks before it was scheduled to renew, however, I just got an email it had renewed. Why did this happen?
Because you can't canel your subscription by replying to an automated email reminder. If you look, the email address used by the email reminder is a "no reply" address, meaning it does not accept replies.
In order to cancel your subscription, you have to do so from your Account Plan page, as described above. The people stating that it's not possible are incorrect.
- Jane
Dropbox Staff
