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Forum Discussion
How do I cancel subscription
the instructions on how to delete my upgrade subscription isn't very clear or in fact misleading. Once I download my photos to a thumb drive, I plan to kill the app. unless reaches out to me soon.
It's actually quite simple to downgrade or cancel your account. Make sure you're following the steps listed in the following help article.
Did you upgrade to a paid account on a mobile device, i.e. through Apple's App store or Google Play? If so, you need to manage your subscription through the store you subscribed in. Otherwise, contact Support and they'll assist with canceling your account.
If you just want to downgrade, you could just try the Downgrade page as listed in this help article and in one of the replies listed above.
Yep... I went through all the hoops (and I mean ALL the hoops) after our intern left to cancel his plan but it didn't work.
Don't bother looking on the "billing" page to cancel. I finally found it hidden below the fold of the "plans" page. After clicking on cancel, it asks you if you are sure... don't click on the bright blue button which looks like a confirmation button in the middle of the page. Instead, scroll all the way down, ignore the other two blue buttons, and click on the subtle white button instead. Don't assume the next page (which looks like a confirmation page) is what you think it is. You have to scroll down below the fold again for ANOTHER confirmation button, but read carefully again, and click the white button. Only to get a THIRD confirmation page...
Make sure you read each option carefully until it says it's canceled.
But then don't assume it worked, either. Double check for a confirmation email. I thought I was in the clear, but only learned three months later that in fact it has been debiting $9.99 from my bank account every month! I am hoping that dropbox will credit me.
(Dropbox, do you really have to trick people into using your product? I'm pretty unhappy with the process, it's incredibly misleading. Is it so hard to get people to use your product that you'd rather risk having people be pissed off to make another $9.99 a month? And if you don't credit me, it's a downright scam.)
- Totally agree with above poster.
I ended up deleting my reply because I was so fuming that one night I stayed up trying to cancel and thought maybe I was over-reacting?
But somehow I am still subscribed (to receiving notifications on threads I’ve posted on for this) and keep getting inbox messages from others reporting same or very similar experiences. I’m obviously about to unsubscribe finally, I just find this kind of “business” practice laughable. Shady business practices- just makes one feel distrustful and angry with the company as a whole, it is not working to their advantage. Cancelling or revising and/or deactivating should all be very easy to do and straightforward.
I don’t remember which obscure link I finally was able to find and clicked on that ultimately allowed me to cancel my plan, but at that point I was so relieved to have made it out of the labyrinth that I simply said ”eff it” and fled the scene. Other people (like myself) who do eventually figure out how to get free most likely do the same.
Dropbox is like some crazy ex that you can never be rid of, and the “loyal customers” here trying to “help” on this forum act as if they have no clue about how truthfully frustrating and confusing this is for so many.
