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Forum Discussion

Talldragon's avatar
Talldragon
New member | Level 2
4 months ago

How can we cancel a subscription of a person who passed away?

So my friend lost her fight against cancer. We will miss her. We trying to end the subscription of dropbox, but the esp does not exist anymore and we don't know the password. We do no the account t...
cancellations
  • Walter's avatar
    Walter
    4 months ago

    Hey Talldragon - I'm sorry to hear about your loss. 

     

    Have you tried following the steps outlined here by any chance?

     

    Let me know and we'll take it from there. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 months ago

Hey Talldragon - I'm sorry to hear about your loss. 

 

Have you tried following the steps outlined here by any chance?

 

Let me know and we'll take it from there. 

  • Talldragon's avatar
    Talldragon
    New member | Level 2
    4 months ago

    Tnx for your guidance. In the Netherlands we dont have a court order after someone passed away. And the mail we have to guess. But we can provide the other documents in Dutch

    We will send copies and info to you and let's go from there.

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