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Forum Discussion

Emmak792's avatar
Emmak792
New member | Level 2
3 months ago

How can I report a fraudulent charge?

Hello community,

I was charged €691.20 and then €170.90 by DropboxEURCards even though my subscription is €11.99 per month.

How can I make a complaint?

Thank you. 

Billing
cancellations
FAQ
Payments
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Hi there, Emmak792 and sorry to hear about this.

     

    Have you used our payment lookup tool, to find out which account the charges are associated with?

     

    Is it an account (or accounts) you don't know?

     

    Keep me posted.

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