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Forum Discussion

Emmak792's avatar
Emmak792
New member | Level 2
2 months ago

How can I report a fraudulent charge?

Hello community,

I was charged 691.20 and then 170.90 by DropboxEURCards even though my subscription is 11.99 per month.

How can I make a complaint?

Thank you. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, Emmak792 and sorry to hear about this.

     

    Have you used our payment lookup tool, to find out which account the charges are associated with?

     

    Is it an account (or accounts) you don't know?

     

    Keep me posted.

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