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Helpful | Level 6

22 days ago

Solved

How can I find out which account was charged and get a refund for the fee?

Hello，Everyone

On March 26th, my Paypal account was charged $119.88 by an unknown Dropbox account. I want to know how I can find out about this account and complete a refund. I have the payment transaction number available. I hope to get help.

Attached is the screenshot of me being charged by an unknown Dropbox account

Transaction ID： [removed as per Community Guidelines]

Billing

Payments

Refunds

Ticcy Henry
21 days ago
Dear Megan
Thank you for your help. I have received the refund information from Paypal.

I'm so happy to see that your company was able to complete my refund so quickly! Your processing efficiency is truly impressive. I have already received the refund notification. Thank you for your help, and I will continue to support your company in the future!

Thank you Dropbox, thank you Megan!
All the best.

6 Replies

Megan
Dropbox Staff
22 days ago
Hey there, Ticcy Henry, welcome to our Community!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Keep me posted!
Ticcy Henry
Helpful | Level 6
22 days ago
Hi Megan

I hope you are doing well！
Very happy to receive your reply. I have contacted the support team, but I have not received any response.

I clicked on your link, and I cannot access the relevant page without being logged in. Could you provide me with an email address? Thank you for your help.

Please check the attached screenshot.
- Megan
  Dropbox Staff
  21 days ago
  No worries, Ticcy Henry!
  
  I just sent you an email. I'll be happy to continue there.
  
  Thanks a bunch! 😇
  - Ticcy Henry
    Helpful | Level 6
    21 days ago
    Dear Megan
    Thank you for your help. I have received the refund information from Paypal.
    
    I'm so happy to see that your company was able to complete my refund so quickly! Your processing efficiency is truly impressive. I have already received the refund notification. Thank you for your help, and I will continue to support your company in the future!
    
    Thank you Dropbox, thank you Megan!
    All the best.
Rich
Super User II
21 days ago
Ticcy Henry wrote:
... my Paypal account was charged $119.88 by an unknown Dropbox account.

Did you also contact PayPal? If you've been charged by Dropbox and didn't provide them with your billing information, then someone else has and you should be contacting PayPal to make sure there are no other fraudulent attempts on your account.
- Ticcy Henry
  Helpful | Level 6
  21 days ago
  Thanks for your help, Dropbox has helped me complete the refund.Best

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Attached is the screenshot of me being charged by an unknown Dropbox account

Transaction ID： [removed as per Community Guidelines]

","body@stringLength":"884","rawBody":"

Attached is the screenshot of me being charged by an unknown Dropbox account

Transaction ID： [removed as per Community Guidelines]

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How can I find out which account was charged and get a refund for the fee?","moderationData":{"__ref":"ModerationData:moderation_data:828779"},"body":"

Hey there, Ticcy Henry, welcome to our Community!

Have you tried to contact Dropbox Support directly for this?

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

Keep me posted!

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Hi Megan

I hope you are doing well！
Very happy to receive your reply. I have contacted the support team, but I have not received any response.

I clicked on your link, and I cannot access the relevant page without being logged in. Could you provide me with an email address? Thank you for your help.

Please check the attached screenshot.

\n\n

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No worries, Ticcy Henry!

I just sent you an email. I'll be happy to continue there.

Thanks a bunch! 😇

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Dear Megan

Thank you for your help. I have received the refund information from Paypal.

I'm so happy to see that your company was able to complete my refund so quickly! Your processing efficiency is truly impressive. I have already received the refund notification. Thank you for your help, and I will continue to support your company in the future!

Thank you Dropbox, thank you Megan!

All the best.

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Ticcy Henry wrote:\n
... my Paypal account was charged $119.88 by an unknown Dropbox account.
\n

Did you also contact PayPal? If you've been charged by Dropbox and didn't provide them with your billing information, then someone else has and you should be contacting PayPal to make sure there are no other fraudulent attempts on your account.

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Thanks for your help, Dropbox has helped me complete the refund.Best

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